Shipping Policy

At Threadcaps Store, we want your shopping experience to be simple, clear, and worry-free. Each order is carefully prepared and shipped with care so your custom embroidered hats arrive safely.

Shipping Rates

We offer a flat shipping fee of $4.99 for orders under $100.

Free Shipping

Enjoy free shipping on orders over $100.

The free shipping discount will be applied automatically at checkout when your order total qualifies.

Order Processing Time

Many of our products are custom embroidered and made especially for you. Because of this, please allow time for your order to be designed, embroidered, checked, and packed before shipment.

Processing time may vary depending on order volume, product type, and customization details.

Shipping Time

Shipping time may vary depending on your delivery address, shipping carrier, weather conditions, holidays, and other factors outside of our control.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Order Tracking

After your package is shipped, tracking details will be sent to the email address used at checkout. Please allow some time for tracking updates to appear after the carrier receives your package.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Threadcaps Store is not responsible for delays, lost packages, or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery times may be affected by carrier delays. If your package appears delayed, please contact the carrier first using your tracking number.

You may also contact our support team, and we will do our best to assist you.