Privacy Policy

At Threadcaps Store, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.

Information We Collect

When you use our website or place an order, we may collect the following information:

Name
Email address
Phone number
Billing and shipping address
Order details
Payment-related information
Customization details, such as names, text, photos, logos, or design instructions
Communication messages sent to our support team
Website usage information, such as device, browser, and IP address

Payment information is processed securely through Shopify Payments. We do not store your full credit card details on our servers.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Create and personalize your custom embroidered products
Send order confirmations and shipping updates
Respond to customer service requests
Improve our website, products, and services
Prevent fraud and protect our store
Comply with legal obligations

Custom Photos and Personalization Details

If you upload a photo, logo, name, text, or other personalization details, we use that information only to create your custom product and complete your order.

Please make sure you have the right to use any image, logo, or design you submit.

Sharing Your Information

We may share limited information with trusted service providers who help us operate our business, such as:

Shopify and payment processors
Shipping carriers
Order fulfillment and production partners
Email and customer support services
Analytics and fraud prevention tools

We do not sell your personal information.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your shopping experience, remember your preferences, analyze website traffic, and support marketing or advertising features.

You can adjust cookie settings through your browser at any time. Some website features may not work properly if cookies are disabled.

Email Marketing

If you subscribe to our newsletter or agree to receive marketing messages, we may send you promotional emails about products, offers, and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Security

We use reasonable security measures to protect your personal information. However, no online transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep your information only as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and maintain business records.

Your Rights

Depending on your location, you may have the right to request access, correction, or deletion of your personal information. You may also have the right to opt out of certain marketing communications.

To make a privacy request, please contact us using the information below.